Be you, happy!

Please don't wait if it is urgent! Call 911 or go to your nearest emergency room. 

UNM Psychiatric Center at 2600 Marble NE, Albuquerque, NM 87106 or call 505-272-2800. They have both urgent and emergency care there. Emergency is open 24/7/365. 

Kaseman Presbyterian at 8300 Constitution Ave, NE, Albuquerque, NM 87110 or call 505-291-2000. 

Resources if you need to talk to someone right now:

NM Crisis Line: 1-855-NMCRISIS, or 855-662-7474 or

Suicide hotline: 988 or

Text crisis line: 741 741

Trevor Project (specifically for LGBTQIA+ youth):  1-866-488-7386 or chat on their website at https://www.thetrevorproject.org/get-help/

Yes!

There are a few steps to get scheduled:

1. Go to the link below that says "Schedule visit" and choose "Request Appointment" to find an appointment time that works for you. New patient visits can be done either in person or on video. If a patient's condition requires treatment with a controlled substance, we will need to do an in person visit within the first 3 months of treatment to meet DEA guidelines. 

2. Once you have requested an appointment, you will get an email titled "We have received your request. Please check your email for next steps!" from yourprovider@simplepractice.com The sender will be called Happy Human Healthcare, LLC. Make sure you check your email so you see when we have requested information from you. 

3. We will send you our Match Questionnaire as a document to your patient portal that you created to request the appointment. The email will be titled "You have a document request from Happy Human Healthcare!" We will hold the appointment for 3 days to give you time to fill out the questionnaire to see if we can meet your needs. If we do not receive the Match Questionnaire back in 3 days, we will have to reopen the appointment for other patients, and you will have to try again. 

3. Once your appointment is accepted, we need you to fill out our practice forms. This is so you understand our policies and give consent for treatment. If you do not get an email confirming the appointment, please try again because this means the request has not gone through. 

Mental health treatment isn't (and shouldn't be) a one size fits all service. 

We want to be able to meet your needs as a patient. If you need a service that we don't provide, we don't want you to waste time. By giving us a little information about what you need, we can see if we are the best fit, and if not, we can give you some resources for someone who might be. 

*We do not accept patients without information on what they need, so we will not be able to see any patient who will not fill out the questionnaire. 

Once the process for filling out our Match Questionnaire has been completed, we will send out an email from yourprovider@simplepractice.com. For accepted requests, you will receive an email titled "Happy Human Healthcare has accepted your appointment request. Please complete documents for us." This email will give you information on our consent and policy forms that must be filled out prior to the appointment.

These must be filled out at least 24 hours prior to your appointment. If they are not, we will have to cancel or reschedule your visit. The system will send email and text reminders before the visit, if you allow it when you sign up in the portal to make the request. 

Please add yourprovider@simplepractice.com to your email address book so our replies do not go to your junk/spam box. 

We do NOT call patients on the phone prior to appointments due to having limited staff. 

We communicate through the patient portal so the information is protected for your privacy. 

Unfortunately, mental health treatment has a dark history were providers did not get consent for their treatments from patients and did things that were damaging and harmful. This lead to the US passing laws to require consent for mental health treatments to increase patient rights and protections. 

The forms (which include consent for treatment, possible risks and benefits of treatment, and limits of HIPAA confidentiality) are designed to protect patient rights and outline patient responsibilities. 

We do this online because it is HIPAA protected, paperless (further reducing risk of breach of HIPAA and protecting the environment), and more convenient for patients and the practice. If you have any tech difficulties, please call us and leave a message stating you are having trouble with the portal.

We need them done at least 24 hours in advance so we can check insurance eligibility to prevent any surprise bills for our patients. We cannot use appointment time to complete forms so if they are not completed prior to the appointment, we will have to reschedule the visit.  

*If you have a disability that makes using a computer difficult for you, please leave us a message at 844-284-2779 letting us know, and we can accommodate you. 

Our patient portal is the best way to contact us. It is HIPAA protected for your protection. For clinical questions, updates, and medication requests, use the patient portal to message your provider.

If you have further questions that have not been answered here, feel free to call us at 844-284-2779. 

We do not have staff to answer the phone, so you must leave a message if you need a return call.  We receive a lot of spam calls, so we do not call back missed calls without a voicemail. We will return your call as soon as we can. We do not return calls on holidays, weekends, or after hours. 

Yes! Please see our list of insurances we accept above. 

Yes. We believe that healthcare is vital to happiness. If you cannot qualify for Medicaid or Medicare due to having undocumented status, have recently lost your insurance due to job loss, or are having another hardship, please let us know, and we can discuss our sliding fee scale.

Happy Human Healthcare offers mental health evaluation, diagnosis, and treatment with lifestyle interventions, medication management, and brief person-centered psychotherapy (listening, encouraging, acting as a sounding board, and praising good decisions). 

We do ask patients to have a primary therapist if they have a history of trauma, mood disorder, or anxiety disorder. Medication treats symptoms, but therapy treats the root causes and increases coping strategies. If you do not have a current therapist, we can recommend some agencies.  

We do NOT offer neuropsychiatric testing, weekly psychotherapy, group therapy, family therapy, addiction treatment, chronic pain psychiatry, DBT, court-ordered evaluations, expert court testimony, case management, or emergency/urgent care or crisis services.

We do not prescribe opioid pain medications and rarely prescribe benzodiazepines. 

No, you do not need a referral to receive treatment at Happy Human Healthcare unless it is required by your insurance plan. 

We specialize in treating adult ADHD, anxiety, bipolar II, depression, OCD, and PTSD. We also may recommend additional treatments outside of our practice such as specialized psychotherapy, medical treatment, or integrative approaches.  

If you need to be seen for ADHD, you can schedule a telehealth visit, but we may require an in person visit before initiating treatment if you have health issues that could cause medications to be more dangerous. We ask that you plan to see us in person in the first 3 months of treatment so we can get vital signs. 

We currently do NOT treat primary psychotic disorders (like schizophrenia), chronic pain, addiction, or personality disorders. The reason is that these conditions require an interdisciplinary, wrap-around treatment approach including case management, social work, and more frequent psychotherapy. As a small clinic, we cannot provide that care that those patients deserve to receive. If you are interested in resources for these conditions, we can give you some names.

No. We are currently doing telehealth for new patient visits. However, we like to see our patients in person at certain intervals for safety if they are prescribed controlled medications to monitor vital signs and look for side effects (usually every 3-6 months or more often as needed). 

Some examples of medications that require periodic in person visits include stimulant medications (such as those for ADD/ADHD), some anxiety medications, and some sleep medications. These medications also have other rules that require drug screening, checking the prescription monitoring reports, and pulling prescription histories to look for dangerous interactions. These rules are not personal, and do not reflect a lack of trust from your provider. Rather, they are across the board requirements that your provider must follow in order to prescribe these potentially dangerous medications. 

This will depend on the severity of your condition, how effective your treatments are for you, and state and federal laws. If you are receiving controlled medications, we generally see you every 4-12 weeks. We do not provide weekly or biweekly therapy. We must see you every 6 months to continue to prescribe any medications so we can monitor your condition. 

We currently see children on a case by case basis. If you have a child who needs care, please fill out the prescreening form that pops up when you request an appointment, and give us as much information as you can about what is happening. If we are not the best fit, we can give you information on child psychiatric providers in the community.

Most insurance companies require an assessment to be done for each visit which includes your appearance and behavior. 

If you cannot make it to your in person visit, you can switch it to telehealth and see us on video. Our video visits can be done from a smartphone anywhere you can get internet service and have a private space to talk.

Not unless you are their treatment guardian (an official designation that is determined by a judge in court). We know how hard it is to watch a young adult child, spouse, family member, or friend suffer. 

However, people who are not ready to address their mental health challenges are rarely successful. It is also a HIPAA violation to discuss the case of a competent adult, or even talk about scheduling in mental health with another person without a signed release of information from the patient. Therefore, it is important to encourage loved ones to get help, but you cannot do it for them.